Privacy & Refund Policy

Who We Are

Our website address is: https://nevogen.in/

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available [here]. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

We collect personal data through contact forms to respond to your inquiries and provide support.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Analytics

We use analytics tools to collect data on user interactions to improve our services.

Who We Share Your Data With

We do not share your personal data with third parties except as necessary to fulfill your requests and as required by law.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely.

For registered users, we also store the information in your user profile. All users can view, edit, or delete their data at any time (except usernames).

What Rights You Have Over Your Data

You can request an export or deletion of your data (unless we're required to retain it for legal or administrative reasons).

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Your Contact Information

Please contact us at sales@nevogen.in.

How We Protect Your Data

We implement strong security measures to protect personal data from unauthorized access or loss.

What Data Breach Procedures We Have in Place

If a data breach occurs, we notify affected users and take immediate action.

What Third Parties We Receive Data From

We may receive limited data from tools like analytics and advertising partners.

What Automated Decision Making and/or Profiling We Do

We do not engage in automated decision-making or profiling using your data.

Industry Regulatory Disclosure Requirements

We comply with all relevant data privacy regulations and industry standards.

Refunds & Cancellations Policy

At Nevogen, customer satisfaction is our top priority. Below are our refund and cancellation terms:

Order Cancellation

Orders may be cancelled before processing or dispatch. Contact us at sales@nevogen.in immediately.

Service Cancellation

Cancellations must be requested at least 12 hours in advance. Late cancellations may incur fees.

Refund Eligibility

Refunds are issued only for eligible cancellations or defective/misrepresented products or services. Requests must be made within 10 days of delivery or completion.

Refund Processing

Once approved, refunds are processed within 5–7 working days via your original payment method or preferred account.

Partial Refunds

In special cases, partial refunds may be provided based on review.

How to Request a Refund or Cancellation

Email sales@nevogen.in with your order or service ID and a detailed reason for your request.

Exclusions

Certain products/services (e.g., digital goods, perishable items, or custom orders) may not be refundable. Please review specific terms before purchase.

Need Help?

We’re here to assist. Reach out to our support team with any questions or issues you face.